Warranties You Can Trust, Service That Backs Them Up

At Kingpin, we stand behind our trailers and our work. Your investment is protected by robust manufacturer warranties and our commitment to honoring them with integrity.
Buying a trailer is a major investment, and you deserve peace of mind. We ensure you get it. This page outlines how warranty coverage works for new trailers purchased from Kingpin, the critical importance of using genuine OEM parts, and the process for getting the support you need.

New Trailer Manufacturer Warranties

Every new Hyundai Translead, XL Specialized, and Doonan trailer comes with a manufacturer’s warranty. These are some of the best in the industry, reflecting the quality of the products we sell.

Hyundai Translead

Comprehensive coverage with specific terms for structure and components.

XL Specialized Trailers

Features a market-leading 5-Year Structural Warranty and a 1-year paint warranty.

Doonan Trailers

Strong warranty protection built on decades of specialized manufacturing.

We will provide you with the specific, detailed warranty documentation for your trailer at the time of purchase. Our team will walk you through the coverage so you understand exactly what is protected.

Protecting Your Warranty: The Critical Role of OEM Parts

This is one of the most important things you need to know:

Using aftermarket or imitation parts for repairs can void your manufacturer’s warranty.

Hyundai, XL, and Doonan design their trailers to work with specific, genuine OEM (Original Equipment Manufacturer) parts. Third-party parts may not meet the same rigorous standards for fit, function, and durability. To ensure your warranty remains intact and your trailer performs as designed, always insist on genuine parts from your Kingpin parts warehouse.

Think of it this way: You wouldn’t use a generic part in a brand-new luxury vehicle. Your trailer is a critical business asset—protect it with the parts it was engineered for.

Our Warranty Service Process

When you need to make a warranty claim, our process is straightforward and designed to minimize your downtime.

Step 1

Contact Us

Get in touch with our dedicated warranty manager by phone or email. Have your trailer VIN and a description of the issue ready.
Step 1

Step 2

Diagnosis & Documentation

Our certified technicians will diagnose the problem to confirm it is a warrantable issue. We document everything required by the manufacturer.
Step 2

Step 3

Claim Submission & Approval

We handle all the paperwork and communication with the factory on your behalf, advocating for you to get a swift approval.
Step 3

Step 4

Repair & Resolution

Once approved, we perform the repair using genuine OEM parts and get you back on the road as quickly as possible.
Step 4

What’s Covered & What’s Not

Generally Covered

Defects in materials and workmanship under normal use and service.

Generally Not Covered

Damage due to accident, misuse, improper maintenance, neglect, or the use of non-OEM parts.

The specific manufacturer warranty provided with your trailer is the final authority on coverage. Our team is here to help you interpret it.

Have a Question? We’re Here to Clarify.

Warranty details can be complex. Don’t navigate them alone. If you’re unsure about your coverage or have a potential claim, reach out to us. We believe in clear communication and fair treatment, always.